Privacy Policy

Improve Glasgow (trading name of RSF Personal Training & Bootcamps LTD) ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, www.improveglasgow.com ("Website"), use our facility, and engage with our services.

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Information We Collect

We may collect the following types of information:

  • Personal Information:
    • Name
    • Date of birth
    • Email address
    • Phone number
    • Address
    • Health condition information
  • Non-Personal Information:
    • Browser type and version
    • IP address
    • Pages viewed and time spent on the Website

How We Use Your Information

We use your information to:

  • Administer your accounts and subscriptions with us
  • Process orders, payments, or applications submitted by you
  • Carry out our obligations in relation to any agreement or contract you have with us
  • Verify your identity
  • Anticipate and resolve problems with any services supplied to you
  • Improve the functionality of our Website and services

Information Sharing

We do not sell, rent, or share your personal information with third parties except in the following cases:

  • To comply with legal obligations
  • To trusted third-party service providers (e.g., payment processors, booking systems, accounting services) for service delivery
  • With your explicit consent

All external partners (processors) utilized to service our business agree to terms ensuring compliance with high levels of confidentiality and best practices in privacy and security standards in line with the General Data Protection Regulation 2018.

Data Security

We implement robust physical, electronic, and managerial procedures to safeguard and secure the information we collect from you. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

Cookies and Tracking Technologies

Our Website may use cookies and pixels to improve your browsing experience and monitor traffic, referral sources, and interactions from Social Media platforms. Cookies help us analyze website traffic and enhance functionality. You can control or disable cookies through your browser settings, though this may prevent you from taking full advantage of the website.

Your Rights

You have the right to:

  • Access and review your personal information
  • Request corrections to inaccurate data
  • Request deletion of your personal information (subject to legal requirements)
  • Opt-out of promotional communications
  • Lodge a complaint with a supervisory authority if you feel your privacy has been violated

Information About Products and Services

From time to time, we may send you details of products and services that may be of interest to you via email or text. This is only if you opt to receive this information, via informed opt-in consent or if you could reasonably expect to hear from us following a recent enquiry, purchase, content download, or referral.

You can opt out from any promotional or non-essential content at any time by clicking the unsubscribe link in an email or by contacting us directly.

Data Retention

In general, we retain and process personal data for a reasonable period following initial enquiry, purchase, or the lapsing of an account with us. Certain records such as health screening forms may be retained for a longer period, in line with fulfilling contractual obligations of due care to our customers and visitors, in line with industry standards.

Social Media

We occasionally arrange filming or photographs for use on our Social Media or other communications. All due care will be taken to ensure that no one appears in filming or content created by us without expressing consent to be included. If you find you do appear in error and would like an image or video to be removed from our Social Media channels or communication, please contact us immediately.

Third-Party Links

Our Website may contain links to external websites, apps, or services. We are not responsible for the privacy practices or content of those websites, apps, or services, even if you access them using links from our sites or during the delivery of our services. We recommend that you check the policy of each site you visit, any apps you use, or any third-party services that you may register with.

Changes to This Policy

We reserve the right to update this Privacy Policy as needed. Changes will be posted on this page with a revised "Last Updated" date. We are fully committed to protecting the privacy and safeguarding the use of your personal information and we will look to keep this privacy notice updated, therefore check back here regularly to review any amendments.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

  • Improve Glasgow
  • Visit our contact page: https://www.improveglasgow.com/contact/
  • Or write to us directly at our registered address

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